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  • Customer Survey

    CenCom E9-1-1 Public Safety Communications Center (CenCom) is the 911 / Dispatch center serving your community. Our major mission “The Mission of CenCom is to provide responsible, professional public safety communication services to member agencies and their communities”. If you would like additional information about our organization, please visit our website at CenCom911.net.
    To help evaluate the quality of the service provided by our organization we would appreciate your time and effort in completing the following questions. The questionnaire will be used to evaluate the skills of our employees and to assist in the development of future training programs. If you prefer a personal contact you can call Director Lisa Berger at (847) 270-9121 Monday to Friday between the hours of 8:00 am and 4:00 pm. Or e-mail us at lisacencom@sbcglobal.net. Your comments will be kept confidential. Thank you for your assistance.

     

    Type Of Call:

    Date Of Call: Time Of Call:

    Please select the answer that most closely reflects your experience:

    The type of call I made was:

    When I called, I received a busy signal:

    My 911 call was answered in:

    After the call was answered the call taker was courteous:

    The instructions or information I was given were clean and concise

    The Call Taker answered my questions or directed me to someone who could answer my questions:

    I was advised if I was going to be placed on hold:

    The Call Taker was knowledgable and confident:

    The Call Taker was calming and gave appropriate directions:

    Overall on a scale of 1 (poor) to 10 (excellent) I would rate the quality of the service I received a:

    Additional Comments:

    Would you like to be contacted to discuss this information further?

    Name (optional unless contact requested):

    Phone:

    Email:

    Preferred type of contact: